Perth Shower Regrouting is a family-owned and operated grouting business based in Perth, Western Australia. We keep things straightforward, including how we handle your
personal information.
This Privacy Policy explains what information we collect, why we collect it and what we do with it when you
contact us or use our website.
What we collect
If you use our quote or booking form, we may collect your name, phone number, email address, suburb and a short message about the work you need done.
If you call or email us instead, we may keep a record of your contact details and what was discussed so we can follow up on your quote, booking or job.
If you send us photos of your shower, bathroom, tiles or grout, we may also keep these with your
enquiry so our team can better understand the work required and provide an accurate quote.
Like most websites, our site also collects some standard technical information through cookies and analytics tools, such as which pages you visited, what device you used and roughly how you found us. More on that below.
How we use your details
We primarily use your information to handle your enquiry and provide our services.
That might mean calling you back, reviewing photos of the area that needs work, preparing your quote, booking your regrouting job and following up with you afterwards.
We may also contact you about a quote or enquiry you’ve already made.
We don’t sell your personal information, and we don’t add you to marketing lists you haven’t agreed to receive.
Cookies, analytics and advertising
We use website analytics tools such as Google Analytics to understand how people find and use the Perth Shower Regrouting website. This helps us see things like which pages are useful, how visitors found us and how our website is performing.
We also use online advertising, including Google Ads, to promote our services to people looking for shower regrouting, grout repairs and related services in Perth.
These platforms may use cookies or similar technology to help us understand whether someone who saw or clicked an advertisement later contacted us or submitted an enquiry.
You can block or clear cookies through your browser settings at any time.
Who we share your information with
We never sell your personal information, and we don’t share it with other businesses so they can market their products or services to you.
Your information may be stored or processed by the software and service providers we use to run Perth Shower Regrouting. This can include our:
Website and website hosting provider
Email provider
Website enquiry and booking systems
Customer-management systems
Analytics and advertising platforms
Accounting and business software
Some of these providers may store or process information on servers located outside Australia.
We only share information where reasonably necessary to operate our business, manage your enquiry or provide our services.
The only other time we may disclose your personal information is where we’re required or authorised to do so by law.
Keeping your details safe
We take reasonable steps to protect the personal information we hold.
Our business systems are password protected, and access to customer information is limited to the people who need it to manage your enquiry, quote or regrouting job.
We may keep records relating to quotes, bookings and completed work for our business, accounting, warranty and customer-service purposes.
We don’t intentionally keep personal information for longer than we reasonably need it.
Seeing, fixing or deleting your information
You can contact us at any time if you’d like to know what personal information we hold about you, correct information that’s wrong or ask us to delete information we no longer need to keep.
Email bookings@perthshowerregrouting.com.au or call 0456 007 149, and we’ll help you with your request.
The rules we follow
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to our business.
If you’re unhappy with how we’ve handled your personal information, please contact us first and we’ll do our best to resolve the issue.
You can also find information about privacy rights and make a complaint through the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Updates to this policy
We may update this Privacy Policy from time to time if our website, business practices or legal obligations change.
The latest version will always be available on this page.
Last updated: 31 August 2026
